Collecting personal information
When you visit the site we collect certain information about your device, your interaction with the site and information necessary to process your reservation.
Examples of personal information collected would be the version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the site. The purpose of collecting the information is to load the site accurately for you and to perform analytics on site usage to optimize it. It is automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.
Examples of personal information collected would include your name, billing address, email address and phone number. The purpose of such collection is to attend to your reservation for accommodation or services, to process your payment information, to communicate with you, and (when in line with the preferences you have shared with us) provide you with information or advertising relating to our services, which are sourced from you.
Customer support information
Examples of personal information collected would include your name, contact number and reservation history. The purpose of collection is to provide customer service and satisfaction, which are sourced from you. It will not be disclosed for any business purpose.
Sharing Personal Information
We share your personal information with service providers to help us provide our services to you, as described above. For example, we may share your personal information to comply with applicable laws and regulations, to respond to a valid subpoena, search warrant or other lawful request for information that we receive, or to otherwise protect our and your rights.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can choose to opt out of our targeted advertising by visiting GOOGLE - https://www.google.com/settings/ads/anonymous. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes making the reservation, processing your payment and keeping you up to date on new products, services and offers.
Your are lawfully entitled to obtain the personal information and data collected from you by the website by means of:
requesting access to the personal information we hold about you;
requesting a correction or deletion of your personal information;
requesting that a restriction be placed on the processing of your personal information, or to object to any such such processing;
withdrawing your consent to the processing of your personal information (where we process your personal information based on your consent);
withdrawing your consent to receive marketing messages;
requesting the receipt or transfer to another organisation, in a machine-readable form, of the personal information that you provided to us; and
complaining to your local data protection authority if your privacy rights have been violated, or if you have suffered as a result of unlawful processing of your personal information.
Choosing not to disclose personal information
Where you are given the option to share your personal information with us, you can always elect not to do so. If you object to the processing of your personal information or if you have provided your consent to processing and you later choose to withdraw it, we will comply with your request in accordance with our legal obligations, whereafter our legal obligations in respect of the withdrawn information shall cease.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
“Do not track”
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions or if you wish to lodge a complaint, please contact us by e-mail at firstname.lastname@example.org.
If you are not satisfied with our response to your complaint you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://popia.co.za/
Last updated: 13 September 2022